It’s quite clear that the internet only continues to rapidly change the face of human civilization. From sending electronic letters halfway across the world in a matter of seconds to globally advertising products on video-sharing sites, the world is really getting smaller and smaller (while online communities get bigger).
It’s no surprise then that businesses big and small, B2C and even B2B, are doing all they can to make the best use out of this rapid development. Companies make sites dedicated to their products. Executives put their e-mail addresses on their business cards. Firms are even hiring or outsourcing IT-related services such as SEO, e-mail marketers, and bloggers.
However, like all human innovations, it is not without flaws or dangers. Hacking is gradually becoming a crime that is unique to our time. And for businesses who rely on online lead generation methods, the threat posed by hackers is indeed bad news. Companies invest a good deal of time and money into their websites but hackers can easily penetrate their defenses and leave nothing short of juvenile internet graffiti. Granted, measures have been taken to prevent this (such as web hosts providing back up and companies even creating their own firewalls and personalized security) yet that is more likely to eat holes out of their pockets whilst the time that was lost can never be retrieved. Attacks by notorious hacking groups like Anonymous can leave companies jammed in their lead generation activities (e.g. using their website to receive feedback and as well spark new inquiries).
The measures to deal with other internet issues can diminish the effectiveness of internet lead generation as well. Spam is another problem brought about through the advancement of internet technologies. In response, email service providers automatically come with filters. If you’re into e-mail marketing, that’s not a good thing. These filters, while they protect everyone make it harder for your targeted prospect to receive your e-mail invitations.
This is why it’s always good to keep something else aside in case of emergency. Just as candles and flashlights are bought in case of blackouts, companies can continue their lead generation with less internet-dependent methods should they ever suffer from online attacks.
Outsourced telemarketing is one sure way. Since people consider the method obsolete, that might even give you more reason to have it as back up. If you’re a B2B business, it is automatically a necessity because business executives are most definitely not even checking their spam filters for your invitations. In their case, nothing is really more direct than a phone call. They also do well for inbound lead generation too. Surely you are also aware that your CRM can also play a part in the lead generation process right? Eagerly assisting your clients can make it easier for you to inform them of any new products, updates or upgrades and have them keep buying!
So when your website is attacked and you got clients having only the telephone left to contact you, your customer service can make use of a call center to take their calls. Therefore while you and your IT department engage in repair and damage control, you need to not worry about leaving your clients hanging. Call the professional telemarketers today!